Refund policy

Refund Policy

Thank you for shopping at We value your satisfaction and want to ensure a positive shopping experience. Please read this Refund Policy carefully before making a purchase from our website.

Returns and Exchanges

1.1. We accept returns and exchanges for items purchased directly from within [7 days] days from the date of delivery.
1.2. To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging.
1.3. Please note that certain products, such as personalized or custom-made items, may not be eligible for returns or exchanges. Any exceptions to our return policy will be clearly stated on the product page.

Refund Process

2.1. To initiate a return or exchange, please contact our customer support team at [[email protected]]. Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return or exchange.
2.2. Once we receive your request, we will provide you with further instructions on how to proceed with the return or exchange.
2.3. For eligible returns, we will issue a refund to your original payment method, minus any shipping charges, within [number of days] days after receiving the returned item.
2.4. If you are exchanging an item, we will process the exchange and ship the replacement item to you within a reasonable timeframe. Any price differences between the original and exchanged items will be adjusted accordingly.

Shipping Costs

3.1. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label or arrange for the item to be picked up at our expense.

Damaged or Defective Items

4.1. If you receive a damaged or defective item, please contact us immediately with a description and clear photos of the issue. We will assess the situation and provide a resolution, which may include a refund, exchange, or replacement of the damaged or defective item.

Non-Refundable Items

5.1. Certain items are non-refundable, including but not limited to:
a) Gift cards or e-gift cards.
b) Items marked as final sale or clearance.


6.1. If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed and shipped quickly. If the order has already been shipped, you may follow the return process outlined in this Refund Policy.

Contact Us

7.1. If you have any questions about our Refund Policy, please contact us at [[email protected]]. Our customer support team will be happy to assist you.

This Refund Policy was last updated on 10 November 2022.