We accept various payment methods by Debit / credit card (VISA / MasterCard / AMERICAN EXPRESS). Other customers can payment through bank transfer and also payment check.
    We ship worldwide with a flat charging fee & it completely depends upon your city/state/country at all! If you would like to receive your goods faster, you can pay for express delivery during check-out.
    The following list serves as a rough guide, more exact shipping times for your state/country are given during check-out. Please note that there may be delays on rare occasions or in remote areas. Free shipments can´t be tracked.
    Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
    After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment are sent out on the day we receive the payment.
    Some e-mail services incorrectly flag automated messages from our servers as spam - if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact our Order-Support to check whether we received your order.
    Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.
    On rare occasions or in remote areas there sometimes might be a delay. Pipili Applique unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.
    After a shipment reaches your state/country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from state/country to country, contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.
    You can cancel your order within two weeks of receiving the first goods delivery in writing or by e-mail. The above provision does not include software products opened by the customer or download versions for any product. Further information can be found in our Terms & Conditions.
    VAT stands for "Value Added Tax", which is an indirect sales tax. If you live in the outside of India and are exempt from VAT, then you can fill in your VAT-ID (VAT No.) into the appropriate field of your account. You need to be registered as a business customer in order to be able to use this option. Before finalizing the order process the VAT will be deducted from the sales price to avoid double taxation. Please make sure that you are actually exempted from VAT for purchases before you fill in your tax ID, otherwise please ignore the optional field for the VAT-ID.