Thank you for shopping at pipiliapplique.com and using our mobile apps. We understand that there may be instances where you need to cancel your order, and we strive to make the cancellation process as convenient as possible. Please read our cancellation policy carefully to understand the guidelines and procedures for cancelling your order.
1.1. For Website Orders:
- Customers can cancel their orders placed through our website within 24 hours of placing the order.
- To cancel your order, please contact our customer support team at [[email protected]].
1.2. For Mobile App Orders:
- Customers can cancel their orders placed through our mobile apps within 24 hours of placing the order.
- To cancel your order, please follow the cancellation process within the mobile app or contact our customer support team at [contact information].
1.3. After 24 hours, orders cannot be cancelled as our products are often handmade and customized specifically for each customer.
Refund for Cancelled Orders
2.1. If your order is cancelled within the specified timeframe, we will process a full refund of the payment made within 7 business days.
2.2. The refund will be issued to the original payment method used during the order placement.
2.3. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.
3.1. If you need to make changes to your order, such as modifying the shipping address or adding/removing items, please contact our customer support team within 24 hours of placing the order. We will do our best to accommodate your request, subject to availability and order processing status.
Order Cancellation by pipiliapplique.com
4.1. We reserve the right to cancel an order under certain circumstances, including but not limited to:
- Unavailability of the product(s) ordered.
- Pricing errors or inaccuracies.
4.2. In the event of order cancellation by pipiliapplique.com, we will provide a full refund of the payment made within 7 business days.
5.1. If you have any questions or need further assistance regarding our cancellation policy, please contact our customer support team at [contact information]. We will be happy to assist you.
Please note that by placing an order on pipiliapplique.com or using our mobile apps, you acknowledge and agree to abide by the terms and conditions of this cancellation policy.
This cancellation policy was last updated on [5th March 2022].